Return Policy

Last updated: August 2026

How to Return a Product?

Our return procedure involves 4 easy steps:

1. Submit Return Notification:
Fill out the Online Return Form to inform us about the items you wish to return. Alternatively, contact us via email at hello@zorelia.com including: Full Name, Order Number, Bank IBAN, Account Holder Name, Bank Name and Address.

2. Package the Item:
Securely pack the product for shipment, preferably using our original outer box, ensuring adequate protection against impact.
Note: The product must include all original components, accessories, manuals, and intact original packaging, in perfect condition for resale. Otherwise, an amount corresponding to the diminution in the product's value will be deducted, proportional to the assessed reduction.

3. Ship the Package:
Ship the parcel to: 7 Iuliu Maniu Blvd., Bldg. T, 1st Floor, Room 6, Sector 6, Bucharest, Romania (Recipient: Zorelia / GEOMIR CONSULTING S.R.L.).

• Direct return shipping costs are borne entirely by the customer. You may use any preferred courier service (we do not accept parcels sent via national postal services or shipments with cash-on-delivery fees).
• If you prefer us to arrange collection via our contracted courier, please submit a written request; shipping charges will be deducted directly from your refund amount.

4. Inspection & Refund:
Following the receipt and condition inspection of the products, we will notify you by email/phone and process the refund to your specified bank account within a maximum of 14 business days from the withdrawal notification date, with the option to postpone the refund as provided by law.
 

Return Types & Shipping Fee Reimbursements

• Full Return: If you return your entire order, GEOMIR CONSULTING S.R.L. will refund the full product value plus the initial outbound delivery fee paid at checkout.
• Partial Return: If you retain one or more items and return only part of your order, only the value of the returned goods will be reimbursed (initial shipping costs are non-refundable).

 

Product Exchanges & Warranty Claims

To request an exchange or file a warranty claim, please contact us at hello@zorelia.com with your full name, order number, phone number, and issue details. Unless the item presents an inherent manufacturing defect covered by warranty, return transportation costs are the customer's responsibility.
 

Statutory Return Conditions (GEO 34/2014) & Diminution of Value

Customers are entitled to a 14-calendar-day statutory right of withdrawal. This period allows you to inspect and test items in the same manner you would in a physical retail store (to determine nature, specifications, and functionality), without excessive use.

Pursuant to Art. 14 (3) of GEO no. 34/2014, consumers are liable for any diminished value of goods resulting from handling beyond what is necessary. Actions resulting in value diminution include:

• Breaking protective hygiene seals or removing original brand tags;
• Damaging, tearing, or heavily marking original product packaging;
• Wear marks, scuffs, fingerprints, or excessive product trial;
• Unsealing or partially using consumable accessories.

Diminution fees are determined based on required reconditioning costs or the difference between the new product price and resale value as second-hand/opened-box. If you disagree with this deduction, the item can be shipped back to you at your expense.
 

Exceptions to the Right of Withdrawal

By law, the following items are strictly non-returnable:

• Sealed goods that cannot be returned due to health protection or hygiene reasons and were unsealed by the consumer (e.g., opened cosmetics, lipsticks, face creams, intimate or personal hygiene products);
• Personal care goods that have been unsealed or used;
• Goods liable to deteriorate or expire rapidly;
• Promotional Bundles: When returning individual items from a promotional package/bundle, the refund will strictly reflect the discounted price paid for that specific item.