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Romana
Product Return & Contract Withdrawal Form
You have the statutory right to withdraw from the purchase contract within 14 calendar days of receiving your order, pursuant to EU Directive 2011/83/EU and GEO 34/2014.
Please fill out the form below to submit your return request. The process is fully digital, fast, and secure:
Note: Refunds are processed to your specified bank account within a maximum of 14 business days from the withdrawal notice (subject to receipt and condition inspection of the items). Unsealed cosmetic or personal hygiene items are non-returnable, and excessive handling may result in a value diminution deduction. For full terms, please read our Return Policy.
Please fill out the form below to submit your return request. The process is fully digital, fast, and secure:
- Step 1: Enter your order details and specify the items you wish to return.
- Step 2: Provide your bank IBAN for the reimbursement transfer.
- Step 3: Securely package the items and dispatch them to our facility.
Note: Refunds are processed to your specified bank account within a maximum of 14 business days from the withdrawal notice (subject to receipt and condition inspection of the items). Unsealed cosmetic or personal hygiene items are non-returnable, and excessive handling may result in a value diminution deduction. For full terms, please read our Return Policy.